Pittsfield Cooperative Bank > HELP > Frequently Asked Questions

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Frequently Asked Questions

Below are listed our most freqently asked questions and the answers. If you don't see your question listed, you can contact us here or call and speak to a customer service agent Monday through Friday between 8:30 am and 4:30 pm at 413-447-7304.

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What’s your routing number?

Pittsfield Cooperative Bank's routing number is 211870142.

What do I do if my debit or ATM card is lost or stolen?

Customers can change their pin number by calling toll free to 800-992-3808.

Will my debit or credit card work when traveling?

Yes, it will work. If you have CardValet®, a free app offered by Pittsfield Cooperative Bank, you will be able to control how your card is used. Once installed on your mobile device, you can set up spending limits, authorized merchant categories, and geographic locations when traveling as well as create text alerts, and turn off your card if it's lost or stolen. Additionally, it keeps you informed of potential fraud with alerts on attempted and declined transactions.

Where are your ATMs to withdraw money?

Our ATM locations in Berkshire County can be found here. We are a member of the NYCE SUM™ network, and customers can make withdrawals at other SUM program ATMs without paying a surcharge.

I just reset my password. Why won’t it work on your app?

Before you can use our mobile banking applications, you must login to the online banking platform from your computer.

Do you have notaries?

Yes, we have notaries at all of our branch locations. We suggest calling ahead to ensure that one will be available for your schedule.

What are your fees?

A list of all Pittsfield Co-op’s fees can be found here .

I lost my debit card, can I get one issued at your branches?

Yes, we have instant issue debit / ATM cards at our branches.