Dear Valued Customer,
Pittsfield Cooperative Bank and Adams Community Bank are coming together to become Trailmark Bank – a stronger local community bank with expanded resources, expertise, and capabilities to help you move forward on your financial path. Beginning Friday, December 4, your accounts will transition to Trailmark Bank. The transition will be completed on Monday, December 7, when you will officially begin banking as a Trailmark Bank customer. A New Name. The Same Commitment to You. While our name is changing, what matters most will remain the same. You’ll continue to bank with local people who know you and understand our communities, with the personal service and trusted relationships you’ve come to value. As Trailmark Bank, we’ll build on that foundation with greater resources and expanded capabilities to serve you today and wherever your path leads next. Everything You Need for the Transition You should have received important information in the mail to help make your transition to Trailmark Bank as smooth as possible. Please review these materials and keep them handy as conversion weekend approaches. You can also download the following brochures below: • What to Expect and When • FDIC Insert • Change in Terms • Welcome Brochure (includes frequently asked questions) • Account Terms and Conditions Booklet With You Every Step of the Way We know a banking transition can bring questions. That’s why we’re committed to keeping you informed and providing the guidance you need throughout the process. Visit this webpage for the latest transition information, important dates, and helpful resources. We’re proud of the relationship we’ve built with you as Pittsfield Cooperative Bank, and we look forward to continuing that relationship as Trailmark Bank. Sincerely, Gregg W. Levante President, Pittsfield Cooperative Bank
Yes. Your account number(s) will remain the same following the conversion to Trailmark Bank.
Trailmark Bank’s routing number will be 211871523. However, previous routing numbers will automatically be redirected to the new routing number.
There is no action required because your account number will remain the same, and your previous routing numbers will automatically redirect to Trailmark Bank’s routing number. Most direct deposits, automatic payments, and recurring transfers should continue without interruption. Please note: If you currently use TransferNow, you will need to reestablish external transfers again within the new Trailmark Bank online banking system after conversion. Additional information and instructions will be provided prior to conversion.
Yes. You can continue using your current checks until you need to reorder. When it’s time to order new checks, they will be issued with the Trailmark Bank name and branding. Deposit tickets will no longer be used after conversion.
Yes. You can continue to use your current debit or ATM card following the conversion. New Trailmark Bank debit cards will be issued in early 2027. We will send additional communications with details and instructions before the new cards are distributed.
Beginning Monday, December 7, customers will have access to all Trailmark Bank branches and ATMs, providing expanded access and convenience throughout Berkshire County.
During this time, you will still be able to use your debit card and access ATMs as you normally would. Customers are encouraged to complete any planned online banking transactions before the conversion weekend. Online & Mobile Banking will be unavailable beginning at 12 PM on Friday, December 4, and are expected to be available again on Monday, December 7.
We will provide additional information about Online Banking, Mobile Banking, enrollment, and login credentials. Any changes will be communicated separately before conversion weekend. Please watch for these important updates before the conversion.
We are working to make the transition as seamless as possible. Additional information regarding eStatements will be communicated before conversion.
Yes. A final Pittsfield Cooperative Bank paper statement will be generated as of Friday, December 4.
No. Existing loan terms, CD terms, and interest rates will remain in effect. Any future changes will be communicated in advance.
Yes. Your deposits remain fully insured in accordance with FDIC and DIF regulations. Please refer to the enclosed Important Information about FDIC Coverage insert for additional information.
We are working to provide a seamless experience for customers with accounts at both banks. Additional information about account access and Online Banking will be communicated before conversion.
Before conversion weekend, please watch for communications from Pittsfield Cooperative Bank and review any instructions provided. If you need assistance, contact your local branch or our Call Center team at 413.447.7304, and we will be happy to help.